Privacy Policy For Closely

Last Updated: October 12, 2025

Welcome to Closely – Live Video Chat (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application, Closely – Live Video Chat (the “App”).

By using Closely, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the app immediately.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

a. Personal Information

  • When you create an account, we may collect your name, email address, gender, profile photo, and date of birth.

  • You may also provide optional details such as your interests and preferences to improve your matching experience.

b. Usage Data

  • We automatically collect information about how you use the App, such as interactions, match history, call duration, and in-app purchases.

  • Device information (model, operating system, language, IP address, and country) is also collected for analytics and security purposes.

c. Camera and Microphone

  • The App requires access to your camera and microphone for live video chat functionality powered by Agora SDK.

  • We do not record, store, or monitor your live video or audio calls. The entire communication is end-to-end encrypted and handled securely by Agora’s real-time network.

d. Firebase Analytics

  • We use Google Firebase Analytics to understand user behavior, track app performance, and improve features.

  • Firebase collects anonymous data such as session duration, device type, crash reports, and usage frequency.

e. AdMob Advertising

  • Our app uses Google AdMob to display banner, interstitial, and rewarded ads.

  • AdMob may collect your advertising ID, device type, and usage data to serve relevant ads in accordance with Google’s Privacy Policy.

2. How We Use Your Information

We use the collected data to:

  • Provide, operate, and maintain the App’s features.

  • Enable live video chat and matching functions.

  • Personalize user experience and improve service quality.

  • Process in-app purchases and manage memberships.

  • Detect and prevent fraud, abuse, or misuse.

  • Display relevant advertisements.

  • Communicate updates, promotions, and support information.

3. In-App Purchases & Payments

Closely offers in-app purchases (Hearts and Membership plans). All payments are securely processed through Google Play and App Store Billing. We do not store or have access to your credit/debit card information.

4. Data Retention

  • Account information is retained as long as your account remains active.

  • You can request data deletion by contacting our support team (see Section 10).

  • Non-personal analytics data may be stored for internal analysis even after account deletion.

5. Data Sharing & Disclosure

We do not sell, trade, or rent users’ personal information.
However, we may share limited data with:

  • Service Providers: such as Agora, Firebase, and AdMob, only to enable core app functionalities.

  • Legal Authorities: if required by law, court order, or government regulation to protect rights or safety.

6. Security of Your Information

We use industry-standard encryption, SSL protection, and secure APIs to safeguard your data.
However, please note that no online transmission is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location, you may have rights under GDPR, CCPA, or other privacy laws, including:

  • The right to access your personal data.

  • The right to correct inaccurate information.

  • The right to delete your data (“Right to be Forgotten”).

  • The right to withdraw consent at any time

You can exercise these rights by contacting our support team.

8. Children’s Privacy

Our app is intended for users 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that a minor has registered, we will delete their data immediately.

9. Third-Party Links

Our app may contain links to external websites or third-party services. We are not responsible for their privacy practices. Please review their respective privacy policies before providing any personal information.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us: contact@closely.chat

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new features or legal requirements.
Any changes will be posted within the app, and the “Last Updated” date will be revised accordingly.

By using Closely – Live Video Chat, you acknowledge that you have read and agree to this Privacy Policy.